What you can pay for
Everything on PrakWay that costs money is a subscription. There are no one-off purchases, no credits, and no per-application charges.
- PrakWay Pro — an individual plan, billed monthly, with match insights, unlimited applications and priority support.
- Employer Starter and Employer Growth — company plans for posting roles, running an applicant board, and syndicating postings to external job boards.
Prices are shown in Indian rupees at checkout, before you pay. GST at 18 per cent is itemised on the invoice, along with the invoice number, your GSTIN if you gave one, and the place of supply.
The refund window
We would rather refund quickly than argue about it, so the window is deliberately simple.
First subscription — if this is the first time the account has paid for a plan, ask within seven days of the charge and we refund it in full. You do not have to give a reason.
Renewals — if a renewal charged you and you did not intend to renew, ask within forty-eight hours of the charge and we refund it in full, provided the plan has not been used since that charge.
Duplicate or failed payments — refunded in full whenever you find them. The two windows above do not apply.
What we do not refund
The exceptions are short, and each one has a reason attached.
- The remainder of a period you cancel part-way through. You keep access until the period ends instead, which is worth more than a part refund.
- An employer period in which a role has already been published or syndicated to an external board, because that spend leaves our hands and cannot be recalled.
- A period during which the account was suspended for fraud or for a serious breach of the terms of use.
- A charge outside the windows above, where the plan has been used through the period.
- Anything you paid to someone else. If a person or a company took money from you in connection with a job, that is not a PrakWay charge and we cannot refund it — but report it, because they should not be on the platform.
How to cancel
Cancel from Settings. Cancellation takes effect at the end of the period you have already paid for: the plan is marked to end, nothing is charged again, and every paid feature keeps working until that date.
We do not cut off access the moment you cancel. Taking away something already paid for is how a refund request turns into a chargeback, and a chargeback is worse for both of us.
Cancelling a subscription does not delete your account or your data. That is a separate request in Settings, and it is deliberately separate.
How to ask for a refund
Write to TODO(owner): billing email address, or use the billing section in Settings. Include the following so that we do not have to write back asking for it.
- The email address or phone number on the account.
- The invoice number, which is printed on your invoice and listed in Settings.
- The Razorpay payment identifier, from the payment confirmation email.
- Whether you want the subscription cancelled as well, or only the charge returned.
We acknowledge a refund request within two working days and decide within five working days. If we say no, we say why, and you can take that decision to the Grievance Officer.
How long the money takes
An approved refund is issued through Razorpay to the same method that paid. We cannot send it anywhere else — not to a different card, not to a different UPI handle, not as cash, and not as credit.
Once we issue it, Razorpay and your bank control the timing. UPI and net banking usually land in one to three working days. A card refund typically takes five to seven working days and can occasionally take until your next statement to appear.
We give you the refund reference when we issue it. If it has not arrived a week later, send us that reference and we will chase it with Razorpay.
Failed and duplicate payments
If money left your account but the subscription did not activate, the payment was most likely authorised and never captured. Banks reverse those automatically, usually within five to seven working days.
If you were charged twice for the same order, send us both payment identifiers and we refund the duplicate in full, immediately, with no window applying. You do not need to wait for the bank.
GST and invoices
Every payment produces a GST invoice with a serial invoice number. If you gave a GSTIN it appears on the invoice with the place of supply, so that your business can claim input credit.
When we refund an invoice we issue a credit note against it for the corresponding GST. Keep the two documents together — your accountant will want them as a pair.
Before you raise a chargeback
Please write to us first. A refund we issue reaches you faster than a chargeback, which leaves the money in dispute with the bank for weeks.
A chargeback also freezes the account while it is decided, which means losing access to applications in progress. If we have not answered you within the times on this page, that is our failure, and the Grievance Officer is the faster escalation.
Contact
Billing questions go to TODO(owner): billing email address. Anything left unresolved goes to the Grievance Officer, whose details and response times are on the grievance redressal page.